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"Wow, my husband and I were amazed, very good.We been sending money for 4 years,for the house we been building, all we got was stress from the other remittance comp..Thanks to sunrise,we would highly r"
jen woodhams
20 clover dr.creekmoor, poole,dorset
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"MAG SUNRISE REMITTANCE NA KAYO MGA KABABAYAN SUBOK NA PO ITO,MAASAHAN TALAGA,MABABAIT PA SILA,MABUHAY KA SUNRISE REMITTANCE!!!"
jay ballesteros
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""BEFORE IVE BEEN SENDING REMITTANCE FROM OTHER REMITTANCES AGENCIES AND THEY TOOK AGES LIKE 3-5 DAYS TO SEND THE MONEY BACK HOME BUT WHEN I FOUND SUNRISE REMITTANCE I WAS EASE FROM SENDING MONEY TO MA"
mary morelos
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HOW TO COMPLAIN
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Sunrise is committed to reducing the number of complaints it receives and making substantial improvements to the overall service we provide customers. We are working hard to identify the root causes of our complaints and put in place solutions to permanently fix the problems, reducing or removing the need for our customers to complain.
We value your feedback
Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and improve our service for everybody.
To help us resolve your complaint, we'll need the following:
•Your name and address
•Your transaction reference number
•A daytime telephone number and any times you would prefer us to contact you
•Details of what you're concerned about, including transaction numbers and references and copies of any relevant letters and/or receipts.
You can share
your complaint with our staff in person or contact us by:
By Telephone:
020 7373 4170 / 020 7993 6526 / 020 8432 3443 / 020 8432 9839
By Mobile: 07782 114949 / 07765 663521
By Letter: 12 Kenway Road London SW5 0RR
Email: complaints@sunriseremit.com
Please do not include any confidential information in any emails you send to us. If you need to refer to specific account details, call or write to us instead. We usually reply to your email address but there may be times when we need to get in touch by post, for example when we need to refer to confidential information or send your important documents.
Once you've contacted us we'll do our best to resolve your complaint immediately.
What will happen next?
1. We will then investigate your complaint. This will normally involve reviewing your matter file and speak to the member of staff who acted for you.
2. S/he will then call or invite you to a meeting to discuss and hopefully resolve your complaint, within 14 days of the receipt of your complaints.
3. If it looks like our investigations will take more than eight weeks from when you originally contact us, we will provide you with a written update on our progress.
4. At this stage, if for any reason you're not happy with our response, please let the person or team that handled your complaint know so that we have the opportunity to see if there is anything further we can do.
5. Once we're satisfied we've considered all aspects of your complaint, we will send you our final response.
You can also contact the Financial Ombudsman Service but they will only step in once we've had the opportunity to investigate matters for you.
Taking your complaint further
The Financial Ombudsman Service provides a free, independent service for customers to solve disputes with financial firms. It will only step in once we've had the opportunity to investigate matters so please contact us first and we will do all we can to help you.
If you're not satisfied with our final response or if eight weeks has passed since you first let us know about your concerns, you can ask the Financial Ombudsman Service to review your complaint.
How to contact them:
The Financial Ombudsman
Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
By phone: 08000 234 567 1
By mobile: 0300 123 9 123 2
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
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